pkop Terms & Conditions — Know Your Rights and Obligations

In these Terms & Conditions, the following definitions apply unless the context otherwise requires:

• "pkop" refers to the online gaming platform operating at https://pkop.cc, including all sub-pages, services, features, and content made available through that domain.
• "Platform" means the website, mobile-optimised interface, and any application through which pkop services are accessed.
• "Player" / "You" / "Your" refers to any individual who registers, accesses, or uses the pkop Platform in any capacity.
• "Account" means the registered player profile created upon successful completion of the pkop registration process.
• "Wallet" means the Bangladeshi Taka (৳) balance associated with a Player's Account, comprising real-money funds and, where applicable, bonus funds held separately.
• "Bonus Funds" means any promotional credit, free spin value, or cashback amount credited to a Player's Account that is subject to wagering requirements before conversion to withdrawable funds.
• "Real Money Funds" means deposits made by a Player using bKash, Nagad, Rocket, Upay, Visa, Mastercard, or any other accepted payment method, forming the withdrawable portion of the Wallet.
• "Wagering Requirement" means the total amount that must be staked on eligible games before Bonus Funds may be converted to Real Money Funds.
• "KYC" means Know Your Customer — the identity and payment method verification process that pkop may require a Player to complete before processing deposits, withdrawals, or bonus claims.
• "BST" means Bangladesh Standard Time, UTC+6, the time zone used as reference for all date and time calculations on the Platform.

References to the singular include the plural and vice versa. Section headings are for navigation purposes only and do not affect the interpretation of these Terms.

By registering an Account on pkop, by depositing funds into a pkop Wallet, or by accessing any game, betting market, or other service available through the Platform, you confirm that you have read these Terms & Conditions in their entirety, that you understand them, and that you agree to be legally bound by them.

If you do not agree with any provision of these Terms, you must not create an Account and must not use the Platform in any way. Continued use of the Platform following any amendment to these Terms constitutes acceptance of the revised version.

The pkop Platform is intended exclusively for use by adults. To register or use any part of the Platform, you must satisfy all of the following eligibility conditions:

• You are at least 21 years of age at the time of registration and at all times during your use of the Platform.
• You are accessing the Platform from a location where online gaming and sports betting activities of this nature are not expressly prohibited by applicable law.
• You are acting on your own behalf as an individual and not as an agent, nominee, or representative of any third party.
• You are not a current employee, contractor, officer, or director of pkop or any of its affiliated entities, nor an immediate family member of any such person.
• You have not previously been excluded from the Platform through a self-exclusion request or a pkop-initiated account closure for cause.

pkop reserves the right to request documentary proof of age at any stage of a Player's account lifecycle. Acceptable documents include a valid national identity card (NID), passport, or birth certificate issued by a recognised Bangladeshi authority. Failure to provide satisfactory proof of age within the timeframe specified by pkop's support team may result in account suspension and withdrawal restriction.

To access pkop's games, betting markets, and wallet services, you must complete the account registration process accurately and in full. When registering, you agree to provide:

• Your full legal name as it appears on your national identity documents.
• A valid mobile number registered in your name in Bangladesh (used for OTP verification).
• Your date of birth confirming you are 21 years of age or older.
• A secure password of your own creation that you have not used on any other online platform.

You warrant that all information provided during registration is accurate, complete, and current. pkop is not liable for any loss or inconvenience arising from incorrect registration details provided by the Player. You are responsible for updating your account information promptly if any details change.

Each individual may hold only one Account on the pkop Platform. Opening a second Account — whether under the same name, a different name, a different mobile number, or through a different device — constitutes a breach of these Terms. Both the original and duplicate Account may be closed, and all balances forfeited, without prior notice.

You are solely responsible for maintaining the confidentiality of your pkop login credentials, including your username, password, and any OTP codes sent to your registered mobile number. pkop strongly recommends the following security practices:

• Use a unique password that is not shared with any other online account or service.
• Do not share your login details with any other person under any circumstances.
• Log out of your Account when using a shared or public device.
• Contact support immediately at [email protected] if you suspect that your Account has been accessed without your authorisation.

pkop will treat all activity conducted through your Account as authorised by you. Any bets placed, deposits made, or withdrawals requested from your Account are your responsibility. pkop is not liable for losses incurred as a result of unauthorised access to your Account where that access resulted from your failure to maintain adequate password security.

pkop uses session-based authentication and OTP two-factor verification to protect account access. These security measures do not reduce your responsibility to protect your own credentials.

pkop accepts deposits in Bangladeshi Taka (৳) via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and selected Visa and Mastercard debit and credit cards. The minimum deposit amount and any applicable processing fees are displayed within the Wallet section of your Account at the time of each transaction.

By making a deposit, you confirm that:

• The payment method used is registered in your own name and you are the rightful account holder.
• The funds being deposited are not derived from any illegal activity or source.
• You are not depositing on behalf of any third party.

pkop processes deposits in real time for bKash and Nagad transfers. Processing times for other payment methods may vary. pkop is not responsible for delays caused by the Player's mobile financial service provider, bank, or card issuer.

Players may request withdrawals of Real Money Funds from their pkop Wallet at any time, subject to the conditions set out in this section. Withdrawal requests are processed to the same payment method used for the most recent deposit, unless pkop's support team has approved an alternative arrangement following a formal request.

The following conditions apply to all withdrawal requests:

• The Player's Account must be fully verified (KYC complete) before any withdrawal above the standard threshold is processed.
• Active Bonus Funds and any Real Money Funds locked under an active wagering requirement cannot be withdrawn until the wagering requirement is fulfilled or the bonus is forfeited.
• The minimum withdrawal amount is displayed within the Wallet section and may vary by payment method.
• pkop reserves the right to carry out additional security checks on withdrawal requests that are flagged as unusual or high-value. Such checks may extend processing time by up to 72 hours (BST).
• Withdrawals will not be processed to payment methods or accounts that are not registered in the Player's own name.

pkop targets same-day processing for standard withdrawal requests submitted via bKash and Nagad during business hours (09:00–22:00 BST). Processing times for other payment methods are outlined in the Wallet section of the Platform.

pkop offers a range of promotional incentives to eligible Players, including welcome bonuses, deposit match bonuses, reload offers, free spins, and cashback programmes. All promotions are subject to the following general conditions in addition to any offer-specific terms published alongside each promotion:

• Wagering Requirements: Bonus Funds must be wagered the number of times specified in the offer terms before they convert to withdrawable Real Money Funds. The wagering requirement multiplier and eligible game types are stated in each offer's individual terms.
• Game Contribution Rates: Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while live casino games, table games, and sports bets may contribute at reduced rates or not at all. Contribution rates are published on each active promotion page.
• Expiry: All Bonus Funds and free spin awards carry an expiry period, after which unused bonus value is removed from the Wallet. Expiry periods are stated per offer.
• One Bonus at a Time: Players may only hold one active bonus at any given time. Accepting a new promotion before clearing an existing one may result in forfeiture of the original bonus.
• Abuse: pkop reserves the right to withdraw any bonus offer and void any resulting winnings if it determines, at its sole discretion, that a Player has attempted to exploit, manipulate, or abuse any promotional offer, including through the use of multiple accounts, coordinated group play, or low-risk hedging strategies designed to fulfil wagering requirements without genuine gameplay risk.

All sports betting markets and casino games on pkop are governed by the specific rules published within each game or market interface, as well as the general platform rules set out here. In the event of a conflict between game-specific rules and these Terms, the more specific rule applies to that game or market, and these Terms apply to all other matters.

• Bet Acceptance: Sports bets are confirmed only upon receipt of a system-generated confirmation. pkop reserves the right to void any bet that was accepted as a result of a manifest pricing error.
• Game Malfunctions: In the event of a technical failure or game malfunction, pkop reserves the right to void the affected round and return the staked amount to the Player's Wallet. The result of a round that suffered a malfunction will not stand.
• Minimum and Maximum Stakes: Minimum and maximum stake amounts apply per game and are displayed within the game interface. pkop reserves the right to adjust individual Player stake limits at its discretion.
• Winnings Cap: Certain promotional free spins and bonus-play rounds may be subject to a maximum winnings cap. Where applicable, this cap is stated in the relevant offer terms.

The following activities are strictly prohibited on the pkop Platform and will result in immediate account suspension, balance forfeiture, and potential legal action:

• Using automated software, bots, scripts, or artificial intelligence tools to interact with games, place bets, or exploit Platform features.
• Engaging in collusion with other Players to manipulate game outcomes or betting markets.
• Exploiting software bugs, errors, or vulnerabilities for financial gain. Players who identify any such issue are required to report it to [email protected] immediately.
• Making deposits using fraudulent, stolen, or unauthorised payment credentials.
• Initiating unjustified chargebacks or payment disputes with card issuers or mobile financial service providers.
• Creating multiple Accounts or providing false identity information during registration or KYC.
• Allowing another person to access or operate your Account, or operating another Player's Account on their behalf.
• Attempting to launder money or use the Platform for any financial transaction that is illegal under applicable law.

pkop employs automated transaction monitoring, behavioural analysis, and manual review processes to detect prohibited conduct. The decision as to whether conduct constitutes a breach of these provisions rests with pkop, acting reasonably and in good faith.

pkop reserves the right to suspend, restrict, or permanently close any Player Account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Reasonable suspicion of fraudulent activity, money laundering, or underage gambling.
• Chargeback or payment dispute initiated by the Player or their payment provider.
• Account inactivity exceeding 12 consecutive months, subject to applicable dormant account procedures.
• A voluntary self-exclusion request submitted by the Player.

Where an Account is closed due to a Player's breach of these Terms, pkop reserves the right to forfeit any balance held in the Account. Where closure is for any other reason, Real Money Funds in the Account will be returned to the Player via their registered payment method, subject to completion of any outstanding verification requirements.

Players who wish to voluntarily close their Account may do so by contacting [email protected]. Voluntary closure requests are processed within 5 business days (BST).

pkop is committed to providing a safe and enjoyable gaming environment for all eligible Players. The Platform provides a suite of responsible gaming tools that Players are encouraged to use proactively:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps from within their Account settings. Limit reductions take effect immediately; limit increases are subject to a 48-hour cooling-off period.
• Session Time Alerts: Players may configure alerts that notify them when they have been active on the Platform for a defined period of time.
• Self-Exclusion: Players who wish to take an extended break from gambling may request a self-exclusion period of 30 days, 90 days, 180 days, or indefinitely. Self-exclusion requests are processed immediately upon confirmation and cannot be reversed during the exclusion period.
• Reality Check Notifications: At configurable intervals, the Platform displays a summary of the Player's session activity, including time elapsed and net win/loss position.

If you believe your gambling is becoming a problem, pkop urges you to contact our support team immediately at [email protected] or via the 24/7 live chat service. Full details of available responsible gaming tools and external support resources are set out in the pkop Responsible Gaming Policy.

All content on the pkop Platform — including but not limited to the pkop brand name and logo, website design, user interface layouts, graphics, text, software, game assets, and promotional materials — is the intellectual property of pkop or its licensed content partners. Nothing in these Terms grants you any right, licence, or interest in any pkop intellectual property.

You may not copy, reproduce, distribute, publish, display, modify, or create derivative works of any Platform content without pkop's prior written consent. Unauthorised use of pkop's intellectual property may constitute an infringement of copyright, trademark, or other applicable laws.

To the fullest extent permitted by applicable law, pkop shall not be liable for any indirect, incidental, special, consequential, or punitive losses arising from your use of the Platform, including but not limited to:

• Loss of profits, winnings, or anticipated revenue resulting from service interruptions or technical failures.
• Loss of data arising from account access issues or device failures.
• Any financial loss arising from reliance on information published on the Platform, including odds, statistics, or game outcomes.
• Delays in deposit or withdrawal processing caused by third-party payment service providers, including bKash, Nagad, Rocket, Upay, Visa, or Mastercard.

pkop's total aggregate liability to any Player for any claim arising out of or in connection with these Terms shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms limits pkop's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.

pkop reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. When material changes are made, pkop will notify registered Players via the email address or mobile number on record at least 14 days before the revised Terms take effect, except where an immediate change is required by law or regulatory guidance.

The most current version of these Terms is always available at https://pkop.cc/terms-conditions, and the effective date at the top of this page will be updated to reflect the date of the most recent revision. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

These Terms & Conditions are governed by and shall be construed in accordance with applicable law. In the event of any dispute arising out of or in connection with these Terms or your use of the pkop Platform, pkop encourages Players to contact the support team in the first instance to seek an informal resolution.

Disputes that cannot be resolved informally within 30 days of written notice from either party may be referred to binding arbitration. pkop and the Player agree that arbitration proceedings will be conducted in English. The arbitration award shall be final and binding on both parties.

Nothing in this section prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to protect confidential information or intellectual property rights.

If you have any questions about these Terms & Conditions, wish to make a formal complaint, or need assistance with your Account, please contact the pkop support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700 000000
• Live Chat: Available 24/7 via the Platform, including all public holidays in Bangladesh

pkop aims to acknowledge all formal written complaints within 24 hours (BST) and to provide a substantive response within 5 business days. Where an investigation requires additional time, pkop will communicate expected timelines to the Player.

For responsible gaming support, account self-exclusion, or deposit limit requests, the same contact channels apply and will be treated with priority by our dedicated player welfare team.